Workshops offered by Beyond Morale use a strengths-based approach and include various topics with objectives that include employee engagement, customer engagement, leadership development, and organizational culture. The ultimate goal of these objectives is to improve the customer experience.
Customer Journey Mapping workshop teaches the highly-demanded strengths-based approach to the outside-in method of looking through your customers’ eyes and understand their experience with your organization. We show you how to influence the customer journey along the way. Unlike other mapping approaches that get bogged down by threats [...]