Blog Large

Home/Blog Large
Blog Large2016-10-31T21:08:29+05:00

The Most Important thing in Customer Experience

The most important thing to improve the customer experience is not your journey map. With all of the hype about customer journey mapping you'd tend to believe that if you want to improve the customer [...]

Emotion in Customer Experience Drives Growth and Revenue

TV’s "Shark Tank" is what many people feel is the premiere opportunity for entrepreneurs. But sharks do not have the capacity for emotion as us humans know it. They have basic emotions like pain, hunger, [...]

By |April 15th, 2017|Customer Experience, Emotional Intelligence|0 Comments

Emotional Intelligence in the Customer Journey

New findings on leveraging Emotional Intelligence in the Customer Journey will be taking center stage in Miami. I will be delivering new data as to why more than 50% of customer journey mapping projects fail. [...]

By |March 31st, 2017|Customer Experience, Emotional Intelligence|0 Comments

How does a Warm Customer Experience Deliver Millions

Do you love watching those movies where the main character is faced with overwhelming odds to ultimately taste victory in the end? Debbi Fields’ story follows this same script. And the customer experience plays a [...]

By |January 23rd, 2017|Customer Experience|0 Comments