In this ten minute video learn how to harness the component of customer experience that has the largest impact on customer loyalty.
Making Emotion Your Competitive Advantage
Emotions are what customer experience is all about, yet many organizations are lacking or ignore improving their skills and knowledge in understanding and using customer emotions to influence and evoke their most desired customer behaviors.
Now is your opportunity to learn how to exploit your most powerful asset (and liability) in customer experience. EMOTIONS!
Get ready to take a giant leap forward in measuring and designing for emotion.
You can learn even more at: http://www.beyondmorale.com/what-is-a-customer-empathy-map/
Get your copy of the 54 Emotional Intelligence Competencies at: http://www.beyondmorale.com/eq/