Sometimes you just need to show people statistical proof of why employee engagement is so important to your business. Even though you may be totally convinced in knowing that engaged employees create engaged customers, the folks that make the financial resource decision may need independent proof. It is for this reason we created the 99 Employee Engagement Statistics ebook.
The reality is, there have been numerous studies on employee engagement and the various impacts it has on organizations. You can spend months and months pulling together data to present to others or you can end your search with this ebook. The statistics in this ebook come from studies conducted by several companies including: Gallup, Towers Watson, ACCOR, Wright Management, Accenture and more.
You will find impacts on revenues, profitability, turnover, productivity, customer satisfaction, healthcare, and more.
Many of these reports reveal that the greatest concerns of most CEOs are operational excellence, innovation, risk, the regulatory environment, and competing globally. The primary concern underlying these areas is human capital. The “people connection” is what prepares an organization to compete and win. The greatest asset that organizations have is the power and potential of their employees.
Employee engagement is a tremendous competitive advantage that impacts top-line revenue and bottom-line performance when strategically managed and tactically applied. Most all organizations have an opportunity to further leverage employee engagement as a business driver. A recent Gallup poll found that more than 70 percent of American workers are either actively or passively disengaged from their work.
Customer Experience. HR, talent management professionals, and business leaders need to assess (or re-assess) how widespread and entrenched employee disengagement is in their organizations and partner together to improve it.
This ebook shows the costs of employee disengagement in organizations and the value of employee engagement. You will also see links from employee engagement to an organization’s financial and competitive performance.
Customer experience proponents know the financial costs to organizations include more than lost productivity and increased employee turnover. Disengaged workers are absent from work more often than engaged workers, are more likely to engage in theft, have more safety incidents, and exhibit poorer customer service.
Disengaged workers also have an impact on the employee morale of other workers. It is imperative that Customer Experience, HR and talent management professionals regularly take the pulse of employee engagement levels in their organizations and take steps to ensure that senior leaders understand and support boosting those levels to impact organizational results.
- Emotion in Customer Experience Drives Growth and Revenue - 15/04/2017
- What is a Customer Empathy Map - 13/04/2017
- Emotional Intelligence in the Customer Journey - 31/03/2017
- How does a Warm Customer Experience Deliver Millions - 23/01/2017
- Kiran Sharma interview at Contact Center Demo - 05/12/2016
- Chris McLean interview at Contact Center Demo - 19/11/2016
- Gadi Shamia interview at Contact Center Demo - 17/11/2016
- Sarah Reed interview at Contact Center Demo - 10/11/2016
- Troy Parish interview at Contact Center Demo - 08/11/2016
- Juliah Ma interview at Contact Center Demo - 05/11/2016