Here’s How YOU Make Emotion Your Competitive Advantage

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Here’s How YOU Make Emotion Your Competitive Advantage

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In this ten minute video learn how to harness the component of customer experience that has the largest impact on customer loyalty.

Making Emotion Your Competitive Advantage

Emotions are what customer experience is all about, yet many organizations are lacking or ignore improving their skills and knowledge in understanding and using customer emotions to influence and evoke their most desired customer behaviors.

complimentary-consult-book-nowIt’s time for you to learn about an important tool to add to your arsenal and a very important secret that can unlock its full potency.

Now is your opportunity to learn how to exploit your most powerful asset (and liability) in customer experience. EMOTIONS!

Get ready to take a giant leap forward in measuring and designing for emotion.

Resources:

You can learn even more at: http://www.beyondmorale.com/what-is-a-customer-empathy-map/

Get your copy of the 54 Emotional Intelligence Competencies at: http://www.beyondmorale.com/eq/

About Jim Rembach

Jim Rembach is a trusted advisor, speaker, and thought leader. He is a certified Emotional Intelligence (EQ) practitioner, contact center auditor and employee retention specialist, and holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Jim hosts the long running Fast Leader Show and sits on numerous boards.

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